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NComputing has made licensing NoTouch easy and painless. With the purchase of the NComputing RX-HDX, RX-HDX+ or EX400 thin client device, it comes with a perpetual built-in NoTouch OS license. You do not need to purchase additional NoTouch OS licenses for your NComputing devices.

If you have purchased additional premium licenses such as Imprivata Healthcare Premium package, Network Management Plus Premium Package, or generic Stratodesk NoTouch OS (repurpose devices), please follow the below instruction on how to redeem and allocate licenses from Notouch Center. Otherwise, you can skip this section.

NComputing vSpace will contact the server (make sure you already connected to the Internet), wait a few minute, and when the process is successful there will be a success notification. If all the above steps succeed, the Serial Number screen column on Register Status will changed from Registered to Expired.
VSpace Pro Enterprise Edition (version 12.3.0) – Release Notes VSS12030003RN01 Page 3 ABOUT THIS RELEASE: vSpace Pro Enterprise Edition is the focal point for future enhancements and development for the vSpace Pro family. VSpace Pro Enterprise Edition includes advanced features such as scalability improvements for large deployments, latest.

You do not have to enter incredibly long serial numbers, fight with expiring licenses and so on. This article describes the technical aspects of licensing. It does not deal with pricing and order processing - please contact our sales for more information about see here how to buy Our process is a bit different than with other vendors, but it is simpler and easier for customers. In 99% of cases, all licensing is done via NoTouch Center. You do not have to do anything on the endpoints; NoTouch Center will 'activate' them, i.e. make sure the 'I am a demo' message goes away.

When ordering licenses, you will receive a license bundle that is identified by a transfer code. Transfer codes are short and unique to that specific order and serve as a 'pickup code', it is not comparable to typical license serial numbers as it identifies the whole bundle that was ordered. Receiving such a code means you officially own the license.

The transfer code can be used to generate the license file: In fact, when receiving your transfer code, there is also a link pointing to a web form requesting the NoTouch Center IP address (can be changed later, #IP address change), name, and email address. By IP address we mean the NoTouch Center host's IP address on the local network. After typing in that data, another email is sent with a download link; the file behind that link is a personal license file of type .jar. It is very small, typically 1KB. This file can be applied to NoTouch Center ('Service Center' / 'Licenses') to activate NoTouch Center, which in turn will activate the endpoints.

Note: We have spent a lot of engineering work to make our license emails spamfilter-proof. Please check your spam folder if you do not get our emails. It may also help to add license@stratodesk.com to your contacts.

7FAQs

Process overview from customer perspective

After you have bought your licenses, you will receive an email with a link and a transfer code. This email may be sent from Stratodesk or a solution provider partner. Think of it as a pickup number for this bundle, not as a serial number as other vendors do.
If you visit this link with your transfer code, the system will know about this order and how many licenses are included - and the system will ask you also for the IP address of NoTouch Center, your organization name and your email address. Double-check the email address, as this is where the final license file will be sent to. Notes:
- In most cases you will already have NoTouch Center, our management tool, installed; either by using our Virtual Appliance or as a standalone installation. In any case, you will need to type in the IP address of the machine NoTouch Center is installed on. You need to type that IP address into the form. Do not type in a client's IP address - this field is exclusively for the IP address of NoTouch Center.
- If you do not have NoTouch Center already installed, or do not know the final IP address, then do not yet activate your license. Don't worry, it won't expire so soon: Stratodesk keeps unactivated transfer codes active for one year!
Within a few seconds you will get an email with a link pointing to a file. This is the final license file, named TRANSFERCODE.jar (TRANSFERCODE being your actual transfercode in all-uppercase). If you click on it, the download will be finished momentarily, it is so small, you might not even notice that your browser has downloaded something. So please check your download folder if you think nothing happens - your file will probably be here already.
Apply the license file
1. Log in to NoTouch Center
2. Go to 'Service Center',
3. click on 'Updates',
4. upload the .jar file there;
5. please restart NoTouch Center afterwards.

License component information

Only if you wonder what these LMD/MCLI and 'Endpoint' and 'Management licenses' terms mean - there are usually two different licenses in one:

LMD designates the endpoint license, the one to activate the client. It can be assigned to clients and even revoked. If the LMD license is missing, the client(s) will be in demo mode and show messages.
MCLI licenses make NoTouch Center actually manage endpoints. Basically this controls the counter of how many devices NoTouch Center will be allowed to manage. If you are lacking MCLI licenses, NoTouch Center will simply refuse management operations on new devices, such as adding to a group or so.

Now you might ask, don't I always need both - why distinguishing? You are right, both the OS and the management application must be licensed in any case. However, there are cases when the operating system is already licensed, such as when you are buying a Thin Client from a Stratodesk OEM partner; in that case customers do not need to buy the full NoTouch suite, they would only have to add management to an existing Stratodesk-based OS, i.e. only buy MCLI licenses. In fact, they might even not use management and thus be happy Stratodesk users, but never have been in direct contact with us.

License overview

In NoTouch Center you can always inspect the license status - how many licenses you have and how many are used:

Log in to NoTouch Center
Go to 'Service Center'
Click on 'Licenses'

While 'Installed', 'Used', and 'Available' numbers are self-explanatory, the column 'Assignable' shows if individual licenses can be assigned to specific devices or groups or if they represent merely a counter. For example, licenses of type 'LMD' are endpoint licenses and can be assigned to specific endpoints, whereas in contrast 'MCLI' just represents the number of how many devices can be managed by this instance.

Assigning licenses

By default, endpoint licenses will be assigned to any members of the default group and all of its subgroups (NTC 4.1.24 and above). You have full control though: You can set for each client and each group if it should get certain licenses or not:

Click on the group or client you want to modify
Click on the 'Licenses' tab

Here you can add licenses or delete licenses. Group settings will be inherited by subgroups.

Note: Typically Thin Client OEM software images may never accept nor need endpoint licenses. That means you can easily mix Stratodesk OEM partner Thin Client devices and repurposed PCs/repurposed Thin Clients in one installation and in one group and do not need to worry about wasting licenses on machines that are already licensed.

IP address change

If you change the IP address of NoTouch Center, you need a new license file. No problem, please just contact our support so that we can issue a new file for you. When writing to our tech support, please include the following:

Old IP address
New IP address
Screenshot of the #License overview and/or a list of used transfer codes
Customer name if not obvious
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